Hey, Hallo,
This morning I bought the update of artlantis. But when I insert my serial number I get the message « License is invalid »
How come? Do I have a wrong serial number?
Greetings Simon
Hello,
It is difficult to answer, we need more details…
Is it on Mac or Windows ?
First, you can keep both V6.5 and V7 installed and activated on the same machine.
What did you do ?
Uninstalled V6.5 and deactivate it ?
Did you install V7 and then activate it with the V7 Licence Manager ?
What is your serial number ? I could check if it is valid.
Could you also attach Artlantis log file, we might have some more info.
Best regards,
Hello Camille,
Can I contact you by mail? I do not think it’s a good idea to put my serial number on this forum.
I work with Mac. On my computer I have artlantis studio 6 and artlantis studio 6.5. Both activated with my serial number.
I have installed artlantis studio 7 and when I enter my serial number in the artlantis License Manager I get the message « License is invalid ».
For your information. If I deactivate artlantis studio 6.5 and reactivate it with the same serial number, there is no problem with the 6.5 version.
Where can I find the artlantis log file?
Kind regards,
Simon Vandendriessche
Attached an image of the artlantis KeyServer Manager of artlantis studio 6.5 and artlantis studio 7.
Status at artlantis studio 6: Your license has expired. Please contact your local reseller.
What does this mean?
I have no problems with artlantis 6.5
Kind regards,
Simon Vandendriessche
Additional information.
I have not received any emails when ordering and paying for the update.
But if I look at my profile on the Abvent site, I can see that payment is in order.
Hello,
You are right about not sending the serial number !!
But did you receive a V7 serial number when you paid for the update ?
It is different from the V6 number that could be used with V6 and V6.5.
The V6 numbers for Artlantis Studio start with 1360
The V7 numbers for Artlantis Studio starts with 1370
You can send me a mail at sarrut@abvent.fr
Best regards,
You should have received an email with your V7 serial number and your invoice.
If you did not receive it, please contact the support, they should be able to help you.
Best regards,
Hello,
I found the error.
I notice that the email address in my profile is wrong.
Correct email address is vandendriessXhe.simon@gmail.com)
I can not change this in my profile.
Is it possible to send me the new serial number to the correct email address?
Vandendriessche.simon@gmail.com
Who should I contact for this?
Thanks.
Simon Vandendriessche
problem solved.
thank you Abvent.
Greets,
Simon