Black Box Problem around 2d View window

Artlantis Artlantis General
1

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Hi there, when I open the 2D view panel I get this nasty black box around it, the mouse is off center in the box too.

Is there a solution for this problem somewhere?

( I’ve updated my graphics card drivers/java etc, uninstalled the program, re created new .ATL files and the problem persist)

2

Try another mouse?

3

I had the same problem on 2 different pc’s.
When I installed an older NVidia driver the problem was solved.

Perhaps you can give this a try?

4

Hello,

We have had a number of clients with this issue and the workaround is to downgrade the Nvidia driver.
There must be an incompatibility between the latest Windows 10 upgrade and the Nvidia driver update, we hope they will solve this in the near future.

Best regards,

5

Okay I shall try to downgrade the NVIDA drivers.

Thank you!

6

Can confirm that solved the problem in a round-about-way

I guess we wait for an update to fix it.

Thanks all.

:mrgreen:

7

Good to hear the downgrade solved the problem.
Let’s hope Nvidia will fix this issue.

Best regards,

8

I have the same issue.

Both on Artlantis 6.5.2.14 as on 6.5.2.12

I’ve used the latest nvidia drivers 388.13 and 388.00, after that I uninstalled the drivers and installed v385.69 (which was working for a classmate)
However, I still have the same issue.

Can anyone post what driver version they are using?
At the moment Artlantis is pretty useless due to this issue.

My video card is a GT750m

Thanks,
Patrick

9

382.53 is the last one to work correctly

10

Thanks urimevs! that did the trick, saved me a lot of time & frustration

11

Hello Everyone having this issue,

I have been working on this issue, the problem is that we do not have a machine showing it… It seems to happen only on laptops and the dev team does not have one…
We have someone from Abvent in Budapest with the issue and I am sending her versions printing informations to try to understand what is happening with the Nvidia video card… Not an easy debugging process…

Her machine is a laptop with 2 cards
Graphic Card [0] Name: NVIDIA GeForce GTX 980M

  • Graphic card driver version : 23.21.13.9065
  • Screen resolution (X*Y) : 1920 x 1080
  • VRAM : 4095 MB
    Graphic Card [1] Name: Intel® HD Graphics 4600
  • Graphic card driver version : 20.19.15.4835
  • Screen resolution (X*Y) : 1920 x 1080
  • Screen color depth : 32
  • VRAM : 1024 MB

She tried to launch Artlantis using only the Intel® HD Graphics 4600 and the Black Box Problem disappeared, but the application was very slow…

Are you all using a laptop with two video cards ?
Could you tell me which card you have, the best would be to attach the Artlantis log file, it contains your configuration.

Thanks for your help,